Fashion Concierge

About Sewn Right

We are a modern and luxury sewing service business based in the heart of London. Our mission is to make high quality sewing services more accessible than ever. 

Combining traditional craftsmanship with a modern approach to customer service, we are able to offer a complete range of services alongside genuine style knowledge and guidance. At the core of our success is our talented team of experienced professionals, all of whom are passionate about delivering traditional sewing services in a modern context.

We currently operate in both the Bridal and Fashion space working with some of the UK’s most prestigious retail brands from Mr Porter, Whistles to The Wedding Gallery.

Profile

We are looking for a passionate individual to assist our trade and private clients with all enquiries, online and in our London & Bristol Studios. To help grow the brand’s digital presence and engagement alongside maintaining our five star customer service rating.

Responsibilities

  • Delivering a first-class experience to all our customers over the phone and via email (managing communication sent to our core company email inbox) for both our London & Bristol studios.
  • Develop and implement a daily, weekly and annual Social Media strategy (Instagram, Mailchimp, Pinterest, Youtube)
  • Interact/engage with customers on Social Media channels- answering queries/questions
  • Generate content daily for numerous platforms (primarily instagram).
  • Uphold brand tone of voice across all communications
  • On a weekly basis update the Founders & Studio Manager on the social media engagement/update on the strategy’s progress
  • Assist the workroom and fittings team with general and routine administrative tasks 
  • Assisting the Studio Manager with project related finance – including ensuring invoices are sent, processing over the phone payments and updating all in-house systems with accurate client data 
  • Complaint handling, aiming to resolve at first stage and escalating when necessary 
  • Assist with organising our drivers schedule, booking in fabrics and garments

Skills

  • Impeccable phone manner & strong interpersonal skills
  • Perfect spelling and grammar 
  • Excellent organisational and prioritisation skills, ability to meet deadlines 
  • Obsessed about the finer details
  • Prioritising and organising workload efficiently
  • Proactive and able to take initiative 
  • Enjoys coming up with new ideas to help grow the business.

Experience & Requirements

  • Preferably has a customer service, marketing, PR or Social Media degree/background.
  • Experience in other customer service roles, preferably in a fashion environment 
  • Inbox management 
  • Familiar with G Drive software (Google Docs, Google Sheets) – experience with Microsoft applications will be accepted, and tech/app savvy 
  • Excellent fluency in English

The details

  • Permanent position 
  • Based in Wandsworth, London
  • Ideal start date. 23rd March
  • Full time, 5 days per week inc. Saturdays
  • Salary – Competitive / 28 days holiday

To apply please send your CV, and a covering note outlining why you think you would be best suited to this role to [email protected].

Deadline Monday 28th February 2020

Would you like to work with us?