Customer Care Assistant Manager

About Sewn Right

We are a modern and luxury sewing service business based in the heart of London. Our mission is to make high-quality sewing services more accessible than ever.

Combining traditional craftsmanship with a modern approach to customer service, we are able to offer a complete range of services alongside genuine style knowledge and guidance. At the core of our success is our talented team of experienced professionals, all of whom are passionate about delivering traditional sewing services in a modern context.

We currently operate in both the Bridal and Fashion space working with some of the UK’s best retail brands from Whistles to The Wedding Gallery.

Profile

We are looking for a Fashion Concierge to form the centre of our Customer Care team and champion maintaining our five star customer service rating.

Responsibilities

  • Delivering a first-class experience to all our customers over the phone and via email (managing communication sent to our core company email inbox)
  • Assist the team with general and routine administrative tasks
  • Assisting the Studio Manager with project related finance – including ensuring invoices are sent, processing over the phone payments and updating all in-house systems with accurate client data
  • Complaint handling, aiming to resolve at first stage and escalating when necessary
  • Liaising with couriers

Skills

  • Excellent organisational and prioritisation skills, able to meet deadlines
  • Obsessed about the details
  • Proactive and able to take initiative

Experience & Requirements

  • Experience in other customer service roles, preferably in a fashion environment
  • Inbox management
  • Familiar with G Drive software (Google Docs, Google Sheets) – experience with Microsoft applications will be accepted, and tech/app savvy
  • Excellent fluency in English

The details

  • Permanent position
  • Based in Wandsworth, London
  • Ideal start date. 4th March
  • Full time, 5 days per week inc. Saturdays
  • Salary – £18,000 a year plus benefits & 25 days holiday

To apply please send your CV, and a covering note outlining why you think you would be best suited to this role to [email protected].

Deadline Monday 25th February 2019

Would you like to work with us?